I help organizations get software actually working — not just installed. My background is in software engineering support, which means I've spent a lot of time on the other side of the ticket, seeing exactly where implementations go sideways after go-live.
These days I focus on technical implementation: running discovery, translating what people say they need into requirements a build team can act on, configuring the systems, and staying through UAT until the thing holds up in real use.
I'm based in Nashville, Tennessee and work with clients worldwide — fully remote, or on-site when a project calls for being in the room.
Stakeholder interviews, process mapping, and user stories that survive contact with a build team.
Hands-on system setup, data migration, integrations, and workflow automation.
Realistic effort estimates and statements of work, grounded in what the build actually takes.
Test plans, validation tracking, and training so the team can run it without me.
Tell me a bit about what you're working on and I'll get back to you.